Call Centre Update

Our agents are working hard to handle all queries, but there may be a longer wait time than usual given current circumstances. For any technical issues or queries check out our support options on this page. Need to pay a bill or troubleshoot Wifi issues? You can do this in My Virgin Media or download the Virgin Media Connect app via the Apple or Play Stores.

Updated at 16:30 6th January 2022

 
 

Check my Virgin Media Service Status

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by entering your account number.

 

    Use your account number to run the check:

    1. Account No must be numeric only Account No must be numeric only Account No must be 5 to 8 digits only ??????
    2.  

       

     
     

Broadband

 
 

Status checked:

00:00

 
 

No issues

We hope to have this fixed by:

00:00

 
 
 
 

TV

 
 

Status checked:

00:00

 
 

No Issues

We hope to have this fixed by:

00:00

 
 
 
 

Homephone

 
 

Status checked:

00:00

 
 

No issues

We hope to have this fixed by:

00:00

 
 
 
 

Mobile

 
 

Status checked:

00:00

 
 

No issues

We hope to have this fixed by:

00:00

 
 
 
 

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