WiFi and Broadband

Support and guidance for Broadband, WiFi and Hubs.

I need help with:

An internet problem

Identify and fix problems with your WiFi or Modem.


Find out more about:

Using your Hub

Find out what the lights on your hub mean, how to reboot and how to change the settings.


Using your WiFi

Find out how to connect your devices to your WiFi, and how to find or reset your WiFi name and password.


Smart WiFi Pod support

Installation, troubleshooting and FAQs for Smart WiFi Pods.


Keep your account safe from fraud

Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub.