Moving Home

We know there’s lots of complicated things to organise when you move home. Below you’ll find answers to common queries about transferring your services as well as a step-by-step guide to getting set up again

 
 

4 Steps to Moving Home

 
 
I have found my new home!
I have submitted the move form
I've just moved in

Step 1

Run a check30DaysBefore you move

Find out which Virgin Media services you can get at your new address

 
 

Step 2

Fill in our moving form14DaysBefore your moving date

Fill in our moving home form and we’ll get back to you within 48 hours

 
 

Step 3

Start the transfer

Pack everything up for your move

 
 

Step 4

Get set up in your new home

Use our guides to get you back up and running

 
 
 
 

Step 1: Check whether we can provide our services at your new address

Required to check30DaysBefore move
  1. Please make a selection
  2. Please make a selection
  • Television
  • Digital+HD
  • On Demand TV
  • Virgin TV
  • Broadband
  • Home Phone

These services will become available at your address in the foreseeable future.

Select your address

Please select your address from the matches below to continue.

Is your address not listed above? Then please select the address you entered to continue:

 
 

Unfortunately, we're unable to provide our services at your new address. Please contact our House Move team here to chat or by calling 1908 to discuss the options available to you.

 
 
 
 

Step 2: Fill in our moving home form

We will be in touch within 48 hours of receiving your form to confirm your move. This is the information you will need to have handy:

  • The date you are moving
  • Your Virgin Media account number (you can find this on the top of your Virgin Media bill or in your My Virgin Media account under the My Profile tab.)
  • Your current and new address
 
 
Required to complete14DaysBefore move

Your account details

  1. Please enter a value
  2. Your personal details

  3. Please enter a value
  4. Please enter a value
  5. Please enter a value
  6. Current address

  7. Please select your current address
  8. Please enter a value
  9. New address

  10. Please select your county
  11. Please enter a value
  12. Please select a future date
  13.  
     
  14. Please choose
  15. Please choose
  16.  
     
  17. Please select a future date
  18.  
     
  19. Please choose an option
  20. Please choose an option
  21.  
     
 
 
 
 

Step 3: Transferring your services

Remember to take all your equipment with you to your new home including your set top boxes, Hub, home phone, cables and splitters (where required).

Don't forget to take a photo of your current set up - this really helps when you are putting it back together!

 
 
 
 

Customers also asked this about moving home:

Moving abroad

If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. The great news is that Virgin Media services are available in a number of countries outside Ireland, including the UK and the United States.

 

You'll have 30 days to cancel your account. You can give us this notice by calling freephone 1908.

 

We will arrange the equipment collection with you after your account has closed.

 

If you are going to be out of the country at that time, you can let your equipment with a family member, friend or neighbour. Just give us their details when you contact us to cancel.

Renting

You can move your services to a rented property as long as the service is available at your new address.

 

If there is no Virgin Media connection point at your new home, you'll need your landlord's permission for us to install the connection point.

Contracts

Nothing will change in your contract except your address, so your current contract will not be renewed or extended in any way.

Fees for moving home

A fee of €60 will apply where an installation of a connection point is required at your new address.

 

If you already have a Virgin Media connection point at your new address, there is no fee applicable.

 

Very Important: If you require more than one Virgin Media connection point, a fee of €60 will apply per connection point installed.

Will you get new equipment at your new place?

No. We only supply new equipment with new products or services purchased, so make sure you take all of your current equipment with you when you move home.

Can you upgrade your service at your new address?

Yes, you can. Once your house move has been completed, you can see what’s available at your new address. If you decide to upgrade your service, all you need to do is place the order for the upgrade online by clicking here and choosing the package you wish to upgrade to.

Will you lose your TV recordings when you move house?

The answer is no. You will not lose any recordings as they will still be stored on your set top box.

 

If you downgrade your TV subscription however, some recordings you have recorded may no longer be accessible. For example, if you record a programme on Sky Sports and you removed your Sky Sports service when you moved home, the programme recorded that required a Sky Sports subscription is no longer accessible.

 

The recording will remain on your set top box and if you upgrade your subscription to include the channel you recorded from, you will be able to view the content recorded again.

Why has your service stopped working at your new place?

Not to worry, this happens from time to time. The cable outside of your new address may have been disconnected due to the previous account being closed at this address. Give us a call on freephone 1908 and our agents will be happy to help you get back up and running.

Can a technician install new cable points at your new address?

The answer is yes. A €60 fee will apply per connection point required.

 

To arrange this, please call us on freephone 1908.

Can you transfer your services to someone else in your house?

If you’re moving out of your home and would like to transfer your Virgin Media services to somebody else who’s moving into or remaining in your home (without having to provide 30 days termination notice) you can now do this with a transfer of responsibility.

So you’re moving in 2 weeks’ time. Can you still organise a transfer?

Yes, we can still offer this. Give us a call on 1908. If you can get the new account holder on the phone with you, this will make the process even easier. We can set your service end date for 2 days after their install date.  

If the new account holder wants to change the install date or cancel, will this affect your service end date?

No, changing the install date of the new account holder’s equipment will not impact your service end date. The new account holder is also entitled to cancel within the 14 day cooling off period and this won’t impact the agreed end date of your services.