Setting up your broadband

At Virgin Media, we think life’s too short to waste time trying to figure out things that should be simple - like installing your Virgin Media Hub. That’s why we’ve broken it down into easy-peasy steps for you. You’re welcome!

Choose a broadband help guide

Setting up Broadband Only
or with Home Phone

Setting up Broadband
with TV & Home Phone

Good to know

Make the most of your Virgin Media Experience

A flashing red WiFi light means a problem. Check out our helpful WiFi installation guide.
Internet light flashing green? No worries, it’s just downloading a software update.
Need to add a device? Press the WPS (WiFi Protected Setup) light on your Virgin Media Hub.
For a stronger WiFi password, use uppercase & lowercase letters & numbers.