120 New Jobs for Limerick as Virgin Media boosts Contact Centre

Virgin Media grows operations at National Customer Experience Centre in Limerick


Network expansion programme boosts local economy and helps support a brighter digital future for Mid-West Businesses

Limerick – Friday 3rd February, 2017: Virgin Media confirmed today 120 new jobs are being created at its National Customer Experience Centre at Roxboro in Limerick bringing staff numbers to 400. In a further major boost to the local economy, Virgin Media is also expanding its superfast fibre broadband network for homes and businesses in the region.

Virgin Media is growing its Irish workforce to meet demand for its superfast broadband, TV, phone and mobile services. The jobs are being created directly and together with partner Sitel with all new positions based in Virgin's high-tech Customer Experience Centre in Roxboro.

The new positions are being filled immediately and are all full time including customer care specialists handling billing and sales plus a number of specialist back office finance roles. Virgin Media have also confirmed they will expand their network footprint in the mid-west region with a plan to connect 10,000 more homes and businesses to their superfast broadband network when the upgrade is completed.

Minister for Finance, Michael Noonan T.D., said,
“This is a very welcome development for Limerick and it underpins the city's track record as a hub that can deliver strong results for high tech multinational companies like Virgin Media. Today’s announcement follows a succession of quality job announcements for Limerick and further demonstrates the city’s proven track record in attracting companies of this nature. Virgin Media has consistently been one of the biggest employers in Limerick and I commend them for this jobs decision and their continuing investments in the Mid-West."

Virgin Media CEO Tony Hanway said,
“This is great news for Limerick and continues our proud history of investment in the Mid-West region. Virgin Media is an exciting place to work and we’re always looking for talented people who enjoy working with customers. Our customers have been telling us they love dealing with our Limerick based team, so we’re thrilled to be growing our Irish-based service capability to ensure we deliver the best possible Virgin customer experience.”


“Digital services are a huge part of our daily lives and Virgin Media is playing a central role in shaping and supporting the digital transformation of Irish society. Over 834,000 homes and businesses connect to Virgin broadband speeds which are at least three times as fast as those available from other providers. It’s great to be growing our presence in Limerick both with these new jobs and the ongoing expansion of Ireland’s only truly high speed broadband network,” said Tony Hanway.


Notes to Editors

Superfast broadband infrastructure, and the digital services it supports will be increasingly central to Irish economic growth over the coming decades. (Source: Virgin Media Digital Insights Report https://www.virginmedia.ie/about-us/press/2016/digital-economy-continues-to-accelerate/ ).

Virgin Media’s Network Expansion Programme is essential for individuals and businesses to thrive in the digital economy which is now worth around 6% of Ireland’s GDP, according to the recent Virgin Media Digital Insights Report - researched by leading economic consultancy Amarach. Irish online consumer spending will grow to over €14 billion, having already increased by 13% to a current €7.5 billion over the past two years.

About Virgin Media in Limerick

Virgin Media has had a presence in Limerick since 2001 where we operate our national customer service and administration centre. Our Limerick team is central to supporting our superfast broadband, TV, phone and mobile services nationwide. Our investments in broadband also contribute to ensuring Limerick is an attractive place to do business both for SMEs and Enterprise Customers.


At Virgin Media we continue to expand our superfast broadband network in cities and towns all over Ireland to bring the benefits of true high speed digital connectivity to even more Irish homes and businesses.

Our dedicated network delivers the fastest widely available broadband speeds to homes and businesses*. Our interactive TV brings live programmes, thousands of hours of on-demand content and the best apps, as well as on-the-go for tablets and smartphones. Our mobile services offer fantastic value, unlimited data and the very best range of handsets.

*Source Ookla http://www.speedtest.net/awards/ie/isp/2016