Contact Information
Delivering exceptional customer services is our number one priority.
If you have a general query about our products and services our customer service team are here to help as your first point of contact.
Please complete the general query contact form below.
If you wish to raise a complaint about our products and services, please complete the complaint form (in the red box) below.
We will always endeavour to resolve your query or complaint as quickly as possible.
General queries contact form
To protect your privacy, we will need to verify who you are.
We will ask you to log into your My Virgin Media account on our website.
If you don't have a my virginmedia account, please click here
Not a Virgin Media Customer
Fill in the below form for all Non Customer queries.
Our dedicated team will review…..and get back to you.
If you believe that your query has not been resolved to your satisfaction by our customer service team, you are welcome to raise a complaint below.
Are you a Virgin Media Ireland Customer?
1. If you have a complaint, please get in touch via the form alongside
2. This complaint form is for Virgin Media Ireland Customers only
3. Once you submit your complaint you will receive a text message within 48 hours with a case ID
4. You will be contacted by a member of our Complaints Team.
5. We aim to resolve your complaint within 10 working days
6. If you need more information please visit Our Code of Practice
Make a complaint
To protect your privacy, we will need to verify who you are.
We will ask you to log into your My Virgin Media account on our website.
If you don't have a my virginmedia account, please click here
If you’re not already registered, simply click here to register…..
