All Virgin Mobile plans will have their data caps removed to support our customers during the pandemic

 

10^th Feb 2021: Virgin Mobile wants to support their customers who rely on their smartphones to stay connected so, starting today, all plans will have access to unlimited data. All customers who have a data limit on their plan will now become unlimited and all those on unlimited plans will have the 80GB Fair usage policy removed.

 

In 2020, Virgin Mobile customers relied on their smartphone plans more than ever due to nationwide restrictions, school closures and more and more of us working from home. Compared to 2019, Virgin Mobile customers increased mobile data usage on the network by 47% with busy households using their smartphones to work out new ways to work, learn and play.

 

Total domestic call minutes increased 34% in 2020 and there were over 48 million texts sent on our network in 2020 also with January being the busiest month due to the New Year’s Wishes effect.

 

Paul Higgins, Vice President of Commercial at Virgin Media said: “With the removal of any sort of data caps for our Virgin Mobile customers, today’s announcement should really help those who have come to rely on their phones to stay connected. The removal of the data limits and Fair Usage Policy from our mobile plans means you don’t have to worry about using up all your data on video calls, streaming apps or web browsing while we all do our best to stay at home.”

“After an unforgettable year, not only did we see our broadband customers consume 84% more information in December of 2020 than pre-COVID-19, we also saw a significant increase in demand on our mobile network. The unexpected shift towards working, living, learning and socialising from home drove record-breaking mobile traffic for Virgin Mobile customers with 47% more data being used than in 2019.”

 

“Staying connected, informed, and entertained is more important than ever, and despite the additional demand and challenges we’ve faced last year, our network has played a key role in keeping the country connected to the things and people that matter most.”

 

The unlimited access to data on both Virgin Media plans will run until July 18th 2021.